Last Updated: [29/09/2026]
Martes Bike ("Martes Bike", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use [https://martes-bike.com] and when you purchase our products or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide
This may include:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order information
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Payment-related information
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Customer support communications
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Product warranty information
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Information you provide when submitting a return or warranty request
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Website pages visited
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Referring website
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Date and time of access
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Approximate location derived from IP address
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Cookies and similar technologies
2. How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Process payments
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Deliver products
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Provide customer support
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Manage returns and refunds
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Process warranty claims
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Communicate with you about your orders
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Prevent fraud and unauthorized transactions
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Improve our website and products
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Analyze website usage
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Send marketing communications where permitted and where you have provided the necessary consent
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Comply with legal obligations
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Protect our legal rights
3. Legal Basis for Processing
Where applicable under data protection laws such as the EU General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests
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Consent
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Protection of vital interests where applicable
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
4. Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method selected, payment information may be transmitted directly to the relevant payment provider.
We do not intentionally store complete payment card numbers on our own systems unless explicitly stated otherwise.
5. Service Providers
We may share personal information with trusted service providers that help us operate our business, including:
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Payment processors
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Shipping and logistics providers
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Website hosting providers
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E-commerce platform providers
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Customer support providers
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Email service providers
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Analytics providers
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Fraud prevention providers
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IT and security providers
These providers may process personal information only as necessary to provide services to us and subject to applicable contractual and legal requirements.
6. International Data Transfers
Some service providers may process information in countries outside your country of residence.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
7. Cookies
Our website may use cookies and similar technologies to:
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Operate essential website functions
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Remember preferences
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Analyze website traffic
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Improve website performance
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Support marketing activities where permitted
You may be able to control cookies through your browser or our cookie-consent mechanism.
For more information, please see our Cookie Policy.
8. Marketing Communications
Where permitted by law, we may send promotional communications about products, offers, and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual obligations, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Specific retention periods may vary depending on the type of information and applicable legal requirements.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
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Right to access your personal information
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Right to correct inaccurate information
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Right to request deletion
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Right to restrict processing
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Right to object to certain processing
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Right to data portability
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Right to withdraw consent
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Right to lodge a complaint with a supervisory authority
To exercise applicable rights, contact us using the information below.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children who are below the minimum age permitted under applicable law.
If you believe a child has provided us with personal information improperly, please contact us.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:
Martes Bike
Email: [privacy@martes-bike.com]
16. Data Protection Authority
If applicable, you have the right to lodge a complaint with the relevant data protection authority in your country.
For customers in the European Union, you may contact the competent supervisory authority in your country of residence, place of work, or place of the alleged infringement.