Shipping policy

Shipping Policy

At Martes Bike, we work to process and deliver orders safely and efficiently.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and responsibilities.

Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing time.

Processing time is separate from shipping transit time.

Shipping Methods

Available shipping methods and estimated delivery times are displayed during checkout whenever possible.

Depending on the destination, available services may include:

Standard Shipping
Express Shipping
Freight / Oversized Delivery
Other carrier services

The available shipping options may vary according to the product, destination, package size, and carrier availability.

Estimated Delivery Times

Estimated delivery times are:

Destination	Estimated Transit Time
[Country/Region]	[X–X business days]
European Union	[3–5 business days]
United Kingdom	[X–X business days]
United States	[X–X business days]
Canada	[X–X business days]
Other International Destinations	[X–X business days]

These are estimates rather than guaranteed delivery dates.

Carrier delays, customs procedures, weather, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when tracking is available.

Tracking information may take some time to become active after the carrier receives the package.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you provide an incorrect or incomplete address, additional shipping costs may apply.

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.

Delivery Problems

If your package appears to be delayed, lost, or incorrectly delivered, please contact us.

We may work with the carrier to investigate the shipment.

Customers should not independently assume that a package is lost solely because tracking has not updated for a short period.

Damaged Packages

If your package arrives visibly damaged:

Photograph the package before opening it.
Photograph any visible damage.
Open the package carefully and inspect the product.
Contact Martes Bike as soon as possible.

Please retain the packaging and shipping materials until the issue has been resolved.

International Shipping

International orders may be subject to customs clearance procedures, import taxes, duties, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Martes Bike cannot guarantee the exact amount or timing of customs charges.