Service

Ride More. Worry Less.

At Martes Bike, our relationship with you does not end when your order is delivered.

From choosing the right bike to assembly, maintenance, troubleshooting, replacement parts, and warranty support, our service team is here to help you enjoy every ride with confidence.

Pre-Sales Service

Choosing the right bike can make a big difference.

If you are not sure which model is right for you, our team can help you find a suitable option based on your riding needs and preferences.

We can help with:

Bike model selection
Frame and size guidance
Riding style recommendations
E-bike specifications
Battery and motor information
Component compatibility
Accessories and replacement parts
Product specifications

If you have questions before placing an order, please contact our support team.

Email: [support@martes-bike.com]

Bike Assembly

Some Martes Bike products may require partial assembly after delivery.

We provide assembly guidance to help you safely prepare your bike for its first ride.

Depending on the model, assembly may include:

Handlebar installation
Front wheel installation
Pedal installation
Seat and seatpost adjustment
Brake and gear inspection
Accessory installation
Battery installation

Always follow the assembly instructions supplied with your product.

For safety reasons, we recommend having the bike inspected and adjusted by a qualified bicycle technician if you are not familiar with bicycle assembly or adjustment.

Maintenance Service

Regular maintenance helps keep your bike safe, reliable, and enjoyable to ride.

We recommend regularly checking:

Tire pressure
Brake performance
Chain condition
Gear shifting
Wheel and spoke condition
Bolts and fasteners
Battery condition
Electrical connections on e-bike models

The frequency of maintenance depends on how often and where you ride.

Bikes used frequently, in wet conditions, on rough terrain, or in demanding environments may require more frequent inspection and maintenance.

Technical Support

Having an issue with your bike?

Our technical support team can help you identify and troubleshoot common problems.

Support may include assistance with:

Brake adjustment
Gear shifting
Wheel and tire issues
Chain and drivetrain problems
E-bike electrical systems
Display and controller issues
Battery-related questions
Motor operation
Charging problems
Error messages
Replacement components

To help us diagnose an issue efficiently, please provide your order number, product model, serial number where applicable, and clear photos or videos of the problem.

E-Bike Support

For electric bikes, we provide additional support for the electrical system and battery.

Our team may assist with:

Battery charging
Battery installation
Battery storage
Charger troubleshooting
Display settings
Error codes
Motor assistance
Controller-related issues
Electrical connections

For safety reasons, do not open, modify, or attempt to repair a lithium-ion battery yourself.

If a battery appears swollen, damaged, unusually hot, leaking, or otherwise unsafe, stop using it and contact us immediately.

Spare Parts

We understand that replacing a component is sometimes all that is needed to keep your bike on the road.

Depending on availability, Martes Bike may provide replacement parts for:

Brakes
Brake pads
Tires and tubes
Chains
Cassettes
Pedals
Grips
Saddles
Wheels
Chargers
Batteries
Motors
Displays
Controllers
Other compatible components

Please contact us before purchasing a replacement component if you are unsure about compatibility.

We recommend using original or approved replacement components whenever possible.

Warranty Service

If you believe your Martes Bike has a manufacturing defect or another issue covered by warranty, our team can assist you with the warranty process.

Please provide:

Order number
Product model
Serial number, if applicable
Description of the issue
Photos or videos
Proof of purchase, if requested

Depending on the circumstances, we may provide troubleshooting assistance, replacement parts, repair, product replacement, or another remedy available under the applicable warranty and consumer protection laws.

For complete information, please see our Warranty Policy.