At Martes Bike, we are committed to providing reliable products and responsive customer service before, during, and after your purchase.
Whether you have a question about a product, need help placing an order, require assistance with delivery, or need technical support, our customer support team is here to help.
Contact Us
If you need assistance, please contact us through:
Email: [support@martes-bike.com]
Phone: [Phone Number]
Business Hours: [Monday–Friday, Business Hours, Time Zone]
For faster assistance regarding an existing order, please include your order number in your message.
What We Can Help With
Our customer support team can assist with:
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Product information and specifications
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Product selection and compatibility
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Order status
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Payment-related questions
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Shipping and delivery
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Address changes
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Returns and refunds
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Warranty claims
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Technical support
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Replacement parts and accessories
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General questions about your Martes Bike
Order Support
When contacting us about an order, please provide:
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Your full name
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Order number
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Email address used for the purchase
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Product name or SKU
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A description of the issue
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Photos or videos, when relevant
Providing complete information helps us resolve your request more quickly.
Response Time
We normally respond to customer inquiries within [24–48 business hours].
Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high customer demand.
Product Issues
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please do not dispose of the original packaging until the issue has been resolved, as photographs of the packaging and product may be required for inspection or a shipping claim.
Technical Assistance
For technical issues, our support team may request:
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Photos
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Videos
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Product serial number
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Order number
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Description of the problem
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Information about how the product was used
Depending on the issue, we may provide troubleshooting instructions, replacement parts, repair instructions, or arrange another appropriate solution.
Customer Service Commitment
We aim to handle every support request fairly, professionally, and efficiently.
Our customer support policies do not limit any mandatory consumer rights provided by applicable law.
Martes Bike
Email: [support@martes-bike.com]
Phone: [Phone Number]
Address: [Company Address]